Let’s talk

How can we help you?

Free Trials




Got a question?



Have a question?

At AEY Learning Online Training Courses, we’ve done our best to create a Web site that anticipates and satisfies our customers’ needs. With that goal in mind, we’ve compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 07804909593 or info@aeylearning.co.uk.


I live outside of the UK can I still enrol?

Yes of course! We encourage students to enrol with the Aey Learning courses from all over the world. With today’s technology distance is no barrier.

How do I receive my certificate?

Your certificate(s), where relevant, will be sent to you via email in PDF format within 5 working days of your completing the course. You can order hard copies of your certificate at an extra fee. Be sure that we have the correct details for you by updating your profile: click here to update your profile.

How is my course assessed?

This will be listed in your Course Introduction page. The course introduction will detail the method(s) of assessment used for the particular course in question, whether it be formal written assignment, online multiple choice test or interactive tests.

What is a CPD point, unit or credit?

Improving your skills and knowledge through Continuing Professional Development is the responsibility of every professional across all industries. When completing CPD it is important to keep a record of the training completed each year, what learning objectives have been met, and what skills will be put into practice to improve and increase proficiency; you can track these with your CPD points, units or credits. The training record kept by an individual is typically called a CPD portfolio.

What is a CPD portfolio?

A CPD portfolio helps keep a track of progression from year to year. It is an individual’s evidential documentation of their Continuing Professional Development obligations for their professional body or association. Contained within a CPD portfolio would be the register of activities, such as training courses, workshops and educational events attended, as well as a copy of the delegate CPD certificates for each activity. These act as validation that the learning has been completed. More information can be found on CPD UK website.

CPD points, units and credits explained?

One of the most frequent questions about Continuing Professional Development is how CPD is recorded, and specifically the question, “What is a CPD point, unit or credit?” The subsequent question is regularly, “How do CPD points relate to CPD Hours?” With the increasing number of professional bodies in the UK and their varying annual requirements of Continuing Professional Development, a natural split in common language terms and expression will arise. Different professional bodies use the terms ‘CPD points’, ‘CPD units’ or ‘CPD credits’ diversely depending on preference, typically for historical reasons when initially implementing their CPD policy, rather than from a modern day strategic perspective.

How do CPD points, credits relate to CPD Hours?

It is often found across all industries that CPD points, units and credits all relate to the same thing, CPD Hours? What are CPD Hours? The definition of a CPD Hour is the time spent for a delegate to be in “active learning”. Active learning defines the actual time spent learning something relevant for their Continuing Professional Development objectives. A great example of this would be 1-day accredited CPD training course. If the training starts at 9 am and ends at 5 pm, with a 1-hour break for lunch, the CPD Hours would be 7 CPD Hours. For added information, it is estimated that 95% of all professional bodies use CPD Hours as their Continuing Professional Development measure and that where the terms CPD points, units or credits are used, these are in a typical 1:1 ratio with CPD Hours. By this, it is meant that typically 1 CPD point equals 1 CPD Hour.


Do you offer trials on courses?

Aey Learning provides trails on all courses and you can always register with us and test the courses.

Can l buy course as a gift?

You can always buy courses for a gift and just need add details and provide email on payment page.

Can l buy for my staff?

Yes you can always register as a business and add any staff that you would ike to have courses from your admin panel.

Change your name on certificates?

When logging in to your account for the first time you will be asked to confirm your name. If your  name doesn’t appear correctly, you will be given the opportunity to change it. This name is displayed on course certificate(s) so please be aware that once you have confirmed your name, it will not possible to change it.

Why can’t I login to my account?

Please ensure you are logging in under the ‘Candidate Login’ section and that you are copying and pasting your username directly from the welcome email. If you would like to reset your  password, please click the ‘forgot your password’ link below the login form.

Why are the course videos buffering?

It is likely that this is a problem with your network speed. The courses require a 3Mb or higher download speed to run smoothly. If multiple users are accessing courses on a single connection it can cause slowdown. If you are having buffering issues you can turn off the ‘High Quality Video’ setting at the bottomright of the video player on the module selection page to help improve performance. Some workplaces run network security to block video content so you may need to speak to your IT department to access the videos.

Why can’t I take the course on my mobile device?

The content has been tested and is known to work on a variety of iOS and Android devices but it is possible that the content may not work on some mobile devices. For the best experience we recommend you complete the course using a desktop or laptop computer running Windows 7+.

Pin It on Pinterest