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Conflict Resolution in the Workplace

£35.00

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down. Target Audience: This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management. This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

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Advantages
Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company's bottom line. Having a knowledge of effective conflict resolution techniques and
strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams. CPD approval means that this course can be used by those that need to prove they are continually developing themselves. Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Further Progression
Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.

Course Modules:

Conflict Resolution in the Workplace
1 The Causes and Symptoms of Conflict at Work 70
Conflict Resolution in the Workplace
2 Resolving Conflict 70 Conflict Resolution in the Workplace
3 The Five Conflict Modes 70
Conflict Resolution in the Workplace
4 Using the Modes 70
Conflict Resolution in the Workplace
5 Assertiveness 70
Conflict Resolution in the Workplace
6 Making Positive  Outcomes 70

Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Assessments

This course will contain a series of online tests as part of the formal assessment process, to ensure students are effectively absorbing and understanding the learning topics covered during the course.

The tests will include:

End of Module Multiple Choice Test
Final Interactive Assessment Test
interactive course assessments

End of Module Test

At the end of each module within the course, learners will be asked to complete a series of short multiple choice tests. This is done to assess the learner’s ability and knowledge of the topics covered within the course. The results of these end of module test are instantaneous, so learners can track their grades as they progress through the course.

The results from the End of Module Multiple Choice Tests will not be weighted towards the final grade of the course. The end of module test provide reflective learning for student to understand and prepare for the type of questions contained within the final assessment.

Final Assessment Test

The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame. The final assessment will contain questions from all modules and topics covered within the course. Prior to taking the final assessment learners have the ability to take a mock simulation test, to understand the question styles and format of the final assessment before taking the real test.

The results from the final assessment test will count 100% towards the final grade for the course. The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.

If learners are unsuccessful in the first attempt at the final assessment test, learners can retake the final assessment test an unlimited number of times until a pass grade or higher is achieved. This course comes with a complete exam pass guarantee. Learners can take the test an unlimited number of times until they pass, which is included in the price of the course.

Certificate

Upon successful completion of the final assessment test, certificates for the course will be produced within 1-3 working days.

Certification

Upon completion of the course learners will be awarded with the CPD Certificate of Achievement Award.

This course is CPD accredited with the CPD Certification Service. Your certificate will display the universally recognised CPD Certification Service logo as proof of your knowledge and competencies gained from taking this course.

The Certificate of Achievement will provide proof that you have studied the course and will contain your grade classification level. You can use the certificate from us as part of your portfolio of evidence and/or use it to attend job or academic interviews.

The CPD certification is also a vital measure of your professional commitment, as taking this course clearly demonstrates your potential to employers and the value that you can bring to an organisation. It shows that you are serious about your chosen career sector and it can be that crucial step in helping you to gain a new job or promotion.

What is CPD?

The CPD Certification Service was established in 1996 as the leading independent organisation operating across all sectors to complement CPD polices of professional and academic institutions. Recognised nationally by employers, professional organisations and academic intuitions the CPD Certification Service is a valuable certificate to achieve.

CPD stands for Continuing Professional Development. CPD is a commitment to lifelong learning, a skill that is invaluable to all people in society. Employers from both the public and private sectors, as well as academic intuitions across the UK and internationally recognise Continuing Professional Development (CPD).

CPD is a great way for individuals to gain new skills, improve their job prospects, gain greater job satisfaction and also help to secure a promotion.

Benefits of CPD
Regardless of where you are in your career, undertaking a CPD course can help you;

Enhance your employment opportunities
Improve career satisfaction
Track prior learning
Show you are up-to-date with the requirements of your job
Contribute to your CV
Lead to further education
Demonstrate your commitment and value within your organisation
Prepare you for promotion
When you finish with the course your certificate will contain the recognised CPD mark.

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